Refund policy

Refund & Return Policy

Because our greeting cards are made in small quantities and some orders may be personalized, we generally do not accept returns or exchanges for change of mind.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We may ask for photos of the item and packaging.

If the issue was caused by us, we will offer a replacement or refund as appropriate.

Personalized Orders

Personalized or custom cards are final sale once they have been printed.

If we make an error with your personalization, we will replace the card or provide a refund.

We are not responsible for spelling, wording, names, dates, or other information entered incorrectly by the customer.

Cancellations

If you need to cancel your order, please contact us as soon as possible. We may be able to cancel and refund your order if it has not yet been printed, prepared, or shipped.

Once an order has entered production or has been shipped, it cannot be cancelled.

Lost Orders

If you believe your order has been lost in transit, please contact us. We will review the situation and determine whether a replacement or refund is appropriate.

Please note that delivery estimates are not guaranteed and delays caused by the postal carrier are outside of our control.

Change of Mind

We do not offer refunds or exchanges if you change your mind, accidentally order the wrong design, or no longer need the card.

Contact Us

If there is a problem with your order, please contact us and include your order number and a description of the issue. We’ll do our best to make things right when something has genuinely gone wrong with your order.