Shipping policy

Shipping & Delivery Policy

We currently ship within Canada and offer local delivery within Orillia, Ontario.

Processing Times

Orders are prepared and packaged as quickly as possible. Processing times may vary depending on order volume and whether your card includes personalization.

Personalized or custom orders may require additional processing time before they are ready to ship or deliver.

Shipping Within Canada

Shipping options and applicable costs are displayed at checkout.

Some greeting-card orders may be shipped using Canada Post Lettermail. Lettermail does not include tracking, so we are unable to provide tracking updates or confirm the exact delivery date once the order has been mailed.

Delivery times provided at checkout or by the postal carrier are estimates and are not guaranteed.

Tracked Shipping

When tracked shipping is available and selected at checkout, tracking information will be provided once your order has been shipped.

Local Delivery

Local delivery is available for eligible addresses within Orillia.

Please ensure that your delivery address is complete and accurate when placing your order.

Orders will be left in a safe location when possible. Once an order has been successfully delivered to the address provided, The Foraged Card is not responsible for loss or theft after delivery.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping or delivery address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the order sent again.

If you notice an error in your address before your order has been shipped, please contact us as soon as possible.

Delayed or Lost Mail

Postal delays can occasionally occur and are outside of our control.

If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us and we will do our best to help.

For untracked Lettermail shipments, we cannot see the location of an order once it has been mailed. If an order appears to have been lost, we will review the situation and determine whether a replacement or refund is appropriate.

Damaged Orders

If your order arrives damaged, please contact us with your order number and photos of the damaged item and packaging.

Please see our Refund & Return Policy for more information about replacements and refunds.

Questions

If you have any questions about shipping or local delivery, please contact us before placing your order.